Description

Join ECAA and MCA for this in person workshop led by Results Business Consultants.                              (PEC's earn 2 APD points).

What’s the real cost of sidestepping tough conversations? 

Avoiding conflict might feel easier in the moment, but it can quietly erode team morale, productivity, and retention, costing organizations far more than they realize. The good news? It doesn’t have to be this way.

 In this interactive session, you’ll learn how to transform tension into trust and conflict into growth. Designed for leaders navigating complex team dynamics, this workshop provides practical tools to approach difficult conversations with clarity, confidence, and care so you can strengthen relationships, elevate performance, and build a culture of accountability. 

Learning Objectives:

 •Recognize the hidden costs of avoiding difficult conversations and their impact on team performance 

•Build skills to manage emotional dynamics and stay grounded under pressure 

•Strengthen trust and accountability by addressing issues directly and constructively 

•Turn conflict into an opportunity for alignment, growth, and stronger team relationships 

Instructor: Christy Benoit Demuth 

Christy is a seasoned business leader and advisor with over 20 years of experience founding, scaling, and leading multiple ventures, including an innovation engineering firm. She works with leadership teams to strengthen communication, drive accountability, and turn strategy into results.